Shipping Methods & Information

Orders within the United States are shipped via United Parcel Sevice (UPS), DHL, or FedEx. Each item is shipped separately and is fully insured. A street address is required for all orders.

To estimate when you will receive your order, consider the preparation and packaging time required for your order and the shipping option you have selected.


Our Return Policy
If you are not satisfied for any reason with your Zapotec Rug, please return it within 30 days of receipt and we will gladly accept it for an exchange, credit or refund of the full price of the Rug.
Custom ordered rugs will not be accepted for returns due to time and labor costs. No exchanges or refunds may be made with custom ordered rugs.

To return an item, please call us or email us. We will arrange for UPS or FedEx to pick up your package and return it to us at our cost. Items must be returned with the Certificate of Authenticity and in their original packaging. If a package is damaged by carrier, customer should refuse the package to expedite the return process. 

Shipment Tracking
We are happy to assist you in tracking your package. If you have any questions about your shipment status, please call us from USA or Canada at 01152 951 52 44355, from Europe at 0052 951 52 44355 and we will be happy to help you.

International Orders
We ship to Europe, Asia, and all over the world.

Customs policies vary widely from country to country; you should contact your local customs office for further information.



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©1999 - 2014 Arrierorugs. All rights reserved. Pictures and logos are trademarks of Arrierorugs.
Constitución #12, Teotitlán del Valle, Oaxaca, México, C.P.70420
Call Us from México: 01 951-52-44355
Call Us from USA or Canada: 01152-951-52-44355, Call Us from Europe & rest of the world: 0052-951-52-44355